Dog Waste Removal Policy

Terms of Service

Please read the following Terms of Service carefully before agreeing to dog waste removal services from Vapoorize Dog Waste Removal.

Each Vapoorize client agrees to the following upon signing up for and/or purchasing any of our services:

1. Service Standards
Vapoorize and its employees agree to provide any purchased service in a professional, reliable, and trustworthy manner. In consideration of these services and as an express condition thereof, the client holds harmless and expressly waives all claims against Vapoorize or its employees, unless arising from gross negligence on the part of Vapoorize staff or management.

2. Yard Conditions
We only pick up pet waste that is visible to the best of our ability. Yards with tall grass, overgrown weeds, or improperly landscaped/maintained areas, as well as those with leaves that have not been removed, will negatively impact the results of your cleanup(s). Clients are expected to maintain the length of their grass, trees, bushes, shrubs, and other plant growth on the property, as well as remove leaves and debris from the yard. If this is not done, Section 8 below will not apply, and your rate will still be charged. We will remove visible waste on top of leaves but will not search through piles of leaves. Yards with tanbark or mulch may also camouflage waste, and we will only remove waste on top. Waste removal on rocks may not be fully guaranteed, as waste may break into smaller pieces and fall between rocks. However, we will try to remove what we can to the best of our abilities.
Servicing under decks or trampolines: We will pick up waste within arm’s reach of our rakes. Decks lower than 6 feet or trampolines will not be serviced underneath. If you wish us to clean under trampolines, please move the trampoline beforehand. Your satisfaction is important to us, so if an area is missed, let us know, and we will address it on subsequent visits.

3. Staff Safety
Please note that dogs are territorial and protective. While your pet may be affectionate with you, we are strangers and intruders in their territory. If your dog shows any sign of agitation, aggression, or overly excitable behaviour towards strangers, they MUST be kept inside during service. Vapoorize will send a text notification when we are on our way. We reserve the right to protect ourselves if confronted by aggressive behaviour and will exit the yard if needed. If an attack occurs, clients are responsible for providing vaccination records, covering medical expenses, and may face notification of animal control or relevant authorities. Please notify us of any potentially aggressive or anxious dogs before beginning service so we can ensure safety measures are in place.

4. Payments
All clients must have a credit card on file for recurring services. Payment is processed upon completion of service on the scheduled day. For one-time services, a card is required to secure the booking. We accept all major credit cards but do not accept cash, payment apps, or personal cheques.

5. Service Times
Due to various factors, we cannot provide specific times for visits. However, we guarantee service completion on the scheduled day. Our scooping hours are from sunrise to sunset. We work in most weather conditions, and if weather/road conditions are unsafe, affected clients will be notified of any rescheduling.

6. Service Days
Service days may be rescheduled or adjusted as needed. Notice will be provided, and days are based on your address and route for efficient pricing.

7. Holidays / Weather Cancellations
We do not provide services on major holidays, including New Year’s Day, Easter, Victoria Day, Canada Day, Labour Day, Thanksgiving Day, and Christmas week. Services falling on these days or due to weather cancellations will be rescheduled to the next service day, with billing adjusted to avoid overcharging for missed visits.

8. Cancellations, Pauses, and Restarts
Accounts and associated information are deleted if you cancel services. To resume, clients must re-signup at the current rate. Service can be paused for up to 30 days, after which re-signup is required. For details, see Cancellations/Changes below.

9. Refunds
Refunds are only provided for errors on our part. For cancellations mid-billing cycle, services will continue until the end of the cycle. If a refund is approved, it will be minus processing fees.

10. Satisfaction Guarantee
If dissatisfied, contact us within 24 hours, and we’ll revisit the same day to address concerns. Beyond 24 hours, work is final, and additional revisits are charged.

11. Late Payments
Invoices are sent via email/SMS post-service. Payment reminders follow after 48 hours. Non-payment after 6 days incurs a late fee, and after 30 days, unpaid accounts may face legal action. Updated payment information is required for any declined cards.

12. Initial Cleanups
Clients must provide accurate information about the number of dogs and cleanup requirements. Additional fees apply if conditions differ. For initial cleanups, we charge by the bucket (4-gallon) for thorough cleaning. Deposits are required for initial cleanups.

13. Waste Removal (Per Visit)
If opting for waste to be left in trash bins, ensure they are accessible. If bins are inaccessible, we will take the waste and charge the per-visit rate.

14. Change in Pet Count
Notify us within 7 days of any increase or decrease in pet count. Unreported pets may result in service termination or rate adjustments.

15. Keys
If we hold keys to a client’s property, it is the client’s responsibility to request their return upon service cancellation. Unclaimed keys will not be retained.

16. Referrals
Refer a friend and receive a free service! Referred clients must mention your name and be new to Vapoorize. Free service is granted after the referred client completes and pays for their service.

17. Marketing Material
Clients permit Vapoorize to use service photos taken on their property for marketing purposes unless other arrangements are made.

18. Cancellations/Charges
Either party may cancel this agreement at any time. Residential clients must give written notice 24 hours before the next service day to avoid a $15 service charge. Commercial clients require 30-day written notice for cancellations. If we arrive and cannot service your yard or must wait longer than 5 minutes, a $15 fee will apply. If we cannot complete a service due to safety concerns or lack of waste, full charges apply.

Our policy may change at any time. It is the client’s responsibility to stay updated.